![]() A restocking fee may also be assessed for refused orders. If at Customer's request a returned order is reshipped, the customer will again be charged for freight costs. No returns on special orders.Ĭustomers refusing orders will be charged both the outbound and return shipping fees. If they cannot be reconditioned to the original condition, no credit will be given. If items are not in the original packaging but can be reconditioned, they will be subject to a 25% reconditioning fee. No credit will be given if the product or packaging is damaged or changed in any manner. Items returned must be in clean, resalable, original condition as shipped and may require a restocking fee. Include a copy of the invoice, explanation for the return and the RA Number. You will need to obtain a Return Authorization "RA" Number from our Customer Service team which must appear on the return address label to receive credit. Credit request must be made within 5 days of receiving the goods, and returned promptly at your expense. If you ordered the wrong product by mistake or don't like an item, you may contact us and request a return for credit on your account. Once we receive the returned item in our warehouse and confirm it is defective, we will refund the original purchased cost. If you require an item be sent immediately, we require a credit card payment for the replacement item. Once we receive the item in our warehouse and confirm it is defective, we will send a replacement item to you at no cost. If an item is defective and not specifically covered, please contact Prestige Customer Service within 30 days of carrier's delivery date to obtain a pre-paid return label and Return Authorization number. If an item is defective and covered under a manufacturer's warranty, contact Prestige Customer Service for further guidance on managing the manufacturer's process. Contact Prestige Customer Service for further instructions on how to handle these returns. If damaged in transit, retain the damaged items and all packaging material for carrier to inspect and pick up. We will give full credit for undelivered or damaged shipments if you contact us within 5 business days of carrier's noted delivery date. Never received items or the item I received was damaged If you want to reorder the correct item, we will process as a new order but will not charge a shipping fee. Once we receive the product and confirm it is in original condition and in original packaging, we will finalize the return and credit your account. We will send you a prepaid return label for you to send back the incorrect items. Simply contact us within 5 business days. Items sent to you by our error may be returned at no cost to you provided the item has not been opened (i.e., the item must be in its original, unopened condition). All sales are final 30 days after receipt.Media such as Books, Exams, Videos and CD's cannot be returned unless defective.Special order or direct ship items are subject to the manufacturer's return policy and may require a restocking fee upon return.For sanitary reasons lotions and liquids cannot be returned.There are a few items which cannot be returned for credit: Orders shipped to Alaska, Hawaii, Puerto Rico or Internationally may require additional shipping charges. Place the warmer collar around the can of wax by slipping it on from the bottom and moving it to the top of the can, below the lid. Orders less than $150 receive a flat $12 shipping charge within the continental United States. While the unit is warm (NOT HOT) take a large applicator with a small amount of warm wax reside on it and wrap a large strip around it to create a cleansing wand then place a small amount of your preferred surface cleaner in the unit and scrub the inside and out.We are pleased to offer Free Shipping on all orders $150+ if shipped within the continental United States. Be certain to turn the warmer off when you’re finished using it. IMPORTANT: To prevent overheating, do not close the cover while the warmer is on the highest setting.The green light will appear once you have reached the correct temperature. ![]() The red light will appear while the warmer is in use.
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